Refund policy

Thank you for shopping at eyshop365. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. 30-Day Return Eligibility

You have 30 days from the date your package is delivered to request a return or exchange.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging with all tags attached.
  • Proof of purchase (such as your order confirmation or receipt) is required.

Non-Returnable Items:

  • Final sale or clearance items
  • Gift cards
  • Intimate garments, swimwear, or hygiene-sensitive items (unless defective upon delivery)

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you received the wrong item:

  1. Please inspect your order immediately upon receipt.
  2. Contact our customer support team within 7 days of delivery at

    support@eyshop365.com.

  3. Include your order number, a brief description of the issue, and clear photos/videos showing the damage or defect.

Once verified, we will happily send you a free replacement or issue a full refund without requiring you to return the damaged item.

3. How to Initiate a Return

Please do NOT send your purchase back to the manufacturer or address on the package without contacting us first.

To start a return:

  1. Email our support team at support@eyshop365.com with your order number and the reason for the return.
  2. Our team will review your request and provide you with detailed return instructions and the correct return shipping address.
  3. Ship the item back using a trackable shipping service.

Note: For returns based on preference, change of mind, or buyer error (such as selecting the wrong size or color), the customer is responsible for paying all return shipping costs.

4. Refunds & Processing

  • Once your return is received and inspected at our designated facility, we will send you an email notification confirming receipt.
  • If approved, your refund will be processed automatically to your original payment method within 5 to 7 business days.
  • Please note: Original shipping costs (if applicable) are non-refundable. Processing times may vary depending on your bank or credit card provider.

5. Order Cancellations & Modifications

  • Orders can be canceled or modified within 12 hours of placement.
  • Once an order has entered processing or has been shipped, it cannot be canceled. In such cases, you may initiate a standard return once the package arrives.

6. Contact Us

For any questions regarding our Return and Refund Policy, please reach out to us:

  • Email: support@eyshop365.com