Shipping policy

Thank you for shopping at eyshop365! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details on order processing and delivery timelines.

1. Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays).
  • You will receive another notification when your order has shipped along with your tracking details.

2. Shipping Estimates

  • We partner with global logistics carriers to offer reliable shipping across the United States.
  • Standard Shipping: Typically 10–20 business days.

3. Order Tracking

  • Once your package has shipped, you will receive a confirmation email containing a tracking number and a link to track your shipment.
  • Tracking information may take 24 to 48 hours to update in the carrier system after your shipping label is created.

4. Customs, Duties & Taxes

  • All orders shipped to the United States are sent DDP (Delivered Duty Paid) or fall under the US de minimis threshold, meaning there are no hidden customs fees or duties upon arrival for standard retail orders.
  • eyshop365 is not responsible for any additional local taxes or customs fees applied to your order outside standard US regulations.

5. Delays & Unforeseen Circumstances

  • While we do everything possible to ensure your order arrives within the estimated timeframe, occasional delays may occur due to high volume, holidays, inclement weather, or customs clearance.
  • If your order has not arrived within 25 business days of receiving your shipping confirmation, please contact us at support@eyshop365.com with your order number, and our team will gladly assist you with a status update or resolution.

6. Incorrect Address Disclaimer

  • Please double-check your shipping address before placing an order. eyshop365 is not responsible for orders delivered to incorrect or incomplete addresses provided by the buyer.
  • If you notice an error in your shipping address, please contact us immediately at support@eyshop365.com.

7. Refunds, Returns and Exchanges

If you have any further questions, please don't hesitate to contact us at support@eyshop365.com.